Questions, answered.

What a marketing team asks before the first call — so the call can be about dates and scope.

The engagement

How does a stay work?

We book like any guest family and live your property anonymously — no crew, no staging, no special treatment. Stays run from 1 to 7 nights depending on the journey. We shoot around real moments: breakfast, the pool at first light, the experiences around your location.

Can we request specific shots?

Tell us your two or three priorities — a new suite, the spa, your signature breakfast — and we'll spend time there. What we don't do is staged setups or shot-list productions. The value of the content is that it's real.

Do you need anything from us?

Only the booking and, if helpful, your recommendations or contacts for the best experiences nearby. Gear, preparation, editing — on us.

When are you available?

We work in windows across the year: weekend stays within Iberia during the school year, longer engagements in school-holiday periods. We're flexible on exact dates — softer weekends you'd like to fill usually work for both sides. We take a limited number of engagements per season.

Deliverables and rights

What exactly do we receive?

Edited, graded photos cropped for every format (website, 4:5 feed, 9:16 stories and ads), Adventure POV videos — each with 2–3 alternative openings so your team can test what performs — photo uploads to your Google Business Profile, and a gallery-ready set for booking platforms (Booking.com, Expedia). Delivery within 10 business days of checkout, as a download link with organised, named files.

What usage rights do we get?

Full rights for your owned channels and ads — website, social channels, newsletters, paid campaigns — with no time limit. Resale, licensing to third parties, and print campaigns on request.

Can we edit or adapt the content?

Crops, trims, and text overlays for your formats — yes, freely. Re-grading, filters, or colour changes — no. The grade is our signature and your consistency across every asset.

Do we need to credit or tag you?

No. This is your content, for your channels. Credits are optional.

The family

Who is actually coming?

Two parents and three kids, 9 to 14. We're Portuguese, fluent in English, Spanish, and Portuguese.

How do you prepare for the experiences?

Our kids swim strongly, train year-round in their sports, and prepare specifically before each trip — snorkeling drills before the ocean, technique before the river. We work with licensed local operators and carry our own travel and personal insurance. Over 300 experiences as a family: preparation is the reason the content looks the way it does.

Will you post about us on your own channels?

No. We're a content studio. What we produce is for your channels — you control where and how it appears, and its value doesn't depend on anything we publish. We don't sell posts or mentions.

Commercial

How is this priced?

One package — The Full Story — with the hosted stay for our family included in every engagement, and one price per market. Engagements in Portugal start at €1,200 (founding rate while we build our Portuguese portfolio). International engagements are €3,900, with flights arranged by the property. For a limited number of properties per season we work on a content-for-stay basis, by invitation, with identical deliverables.

What if weather ruins the stay?

Property content is weather-resilient — we shoot it regardless. If a planned outdoor experience isn't possible, we substitute another or agree a make-good. We don't force a shot.

What about cancellation?

Either side can reschedule up to 14 days before arrival at no cost. Inside 14 days, we find the next window together.

Your property. Our family. Content you can't stage.